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Frame App 7.1 (Early Access)

Frame App 7.1.0


  • [Windows] Changed installation directory from C:\Program Files (x86)\Frame to C:\Program Files\Frame.
  • [Linux] Generic USB Redirection support (including support for FIDO2/WebAuthn hardware authentication tokens).

If your specific USB device is not working with Frame as-expected, it’s possible that Linux has attached a kernel driver to the device which is preventing Frame App from accessing the device. To address, this you will need to create the following udev rule for each problematic device:

Create or update the 60-frame-usb.rules udev rules file located with /etc/udev/rules.d.

For each USB device, add the following line within the .rules file:

SUBSYSTEMS=="usb", ATTRS{idVendor}=="insert_hexadecimal_value", ATTRS{idProduct}=="insert_hexadecimal_value", MODE="0664", GROUP="plugdev"

For idVendor and idProduct, insert the hexadecimal values for the specific the USB device.


  • Issue where USB device cannot be reconnected after it is detached from the session.

  • Issue where users can launch second instance of Frame App. Attempts to start a second instance simply brings existing Frame App instance window to the front.

  • [Windows] Issue where the FrameAppService may fail to start on when installing Frame App on Windows 10 or 11.

  • [Windows] Issue where resizing Frame App window using mouse cursor was not possible.

  • [Windows] Issue where pressing the Windows key on endpoint device results in the Windows Start Menu opening on both the local device and within the Frame session. Now Windows Start Menu only opens within the Frame session when Frame App window is in focus.

  • [macOS] Issue where Frame App may crash on first launch.

  • [macOS, Linux] Issue where modifier keys (e.g. Alt + Tab) are not properly passed into session when accessing a Windows workload VM.

Known Limitations:

  • USB mass storage devices are not supported with Generic USB Redirection. Please use the Upload / Download feature.

  • USB devices that require isochronous data transfers are not supported with Generic USB Redirection.

  • [macOS] Auto-update from Frame App 7.0.x to 7.1.0 will not work. Customers should uninstall the previous version and then install the new version. Auto-update from Frame App 7.1.0 to future versions will work as expected.

  • [macOS] Kiosk mode is not supported with this release. Will be available in future release.

  • [macOS] FIDO2/WebAuthn hardware authentication tokens are not supported with this release. Will be available in future release.

  • [Linux] Auto-update feature is disabled by design for Linux endpoints.