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We are excited to announce that Frame now supports Dizzion C3 as an authentication provider!

Administrators can now use the same credentials they use to access support.dizzion.com and c3.dizzion.com to access Frame. See instructions here on how to enable Dizzion C3 as an authentication provider for Frame.

note

Currently, you must have the Frame Customer Admin role assigned in Dizzion C3 to access Frame. Users with this role will automatically be assigned the Customer Administrator role within Frame. Please contact your Dizzion Customer Success Manager or csm@dizzion.com if you believe you should have this role.

What’s included in this announcement:

  • Admin Access to Frame from the Dizzion C3 Portal
  • Deprecation of My Nutanix as an Authentication Provider
  • What does this mean for me?

We previously announced the deployment of our new Frame stateless driver (OFS) to all Frame Accounts. This process is now complete, and we are ready to begin enabling the new driver in a phased approach.

The first Frame Accounts that will begin utilizing the new driver will be any non-persistent accounts using either a Windows 11 or Windows Server 2022 base image (this is applicable across all Early Adopter, Standard, and Trailing deployment groups).

These accounts will be migrated to OFS on Monday, September 2, 2024. By default, only the Sandbox VM for each account will have OFS enabled. Production pool VMs will not be migrated to OFS until a Publish is run. Any new Windows 11 or Windows Server 2022 non-persistent accounts created after September 2, 2024, will automatically utilize OFS.

We are excited to announce the upcoming GA release of our new stateless driver (OFS)! This new driver will be replacing our existing stateless mechanism for non-persistent Windows VMs, bringing enhanced security and performance.

Effective August 15, 2024, we have begun including the new OFS driver with all new Frame Agent releases. The driver will be installed but disabled. Currently, all Frame Accounts in the Early Adopters deployment group (Dashboard > Settings > Deployment Group) have received the new driver. We plan to deploy the driver to all remaining accounts within the next 1-2 weeks. Once the driver is fully deployed, we will then begin enabling the driver in a phased approach (stay tuned for a separate announcement on timing).

We are excited to announce that starting with our upcoming Frame platform release on April 21, 2024, we will begin to roll out our newly redesigned Launchpad experience to an initial subset of customers. We expect to fully roll out the new Launchpad to all remaining customers as part of our scheduled platform release on May 12, 2024.

Current Desktop Launchpad

Current Desktop Launchpad experience.

New Desktop Launchpad

New Desktop Launchpad experience.

In our continued commitment to providing an exceptional user experience, we would like remind you of scheduled system maintenance that will be taking place soon.

The maintenance window is scheduled for approximately 1 hour and will commence at 12:00PM PST / 8:00PM UTC on Saturday, February 3rd, 2024.

In our continued commitment to providing an exceptional user experience, we would like to inform you of scheduled system maintenance that will be taking place soon for our Frame platform.

The maintenance window is scheduled for approximately 1 hour and will commence at 12:00PM PST / 8:00PM UTC on Saturday, February 3rd, 2024.

We are announcing that Frame Remoting Protocol 7 (FRP7) will be formally end-of-life (EOL) effective June 30, 2024.

Effective December 1, 2023, Dizzion has ceased the development of new features for FRP7. This means the last versions supporting FRP7 will be Frame Server 8.7, Frame Guest Agent 1.10, and Streaming Gateway Appliance 3.5 (barring any essential bug or security fixes).

In our continued commitment to providing an exceptional user experience, we would like remind you of scheduled system maintenance that will be taking place soon.

The maintenance window is scheduled for approximately 1 hour and will commence at 4:00PM EST / 9:00 PM CET on Saturday, November 25th, 2023.

In our continued commitment to providing an exceptional user experience, we would like to inform you of scheduled system maintenance that will be taking place soon.

The maintenance window is scheduled for approximately 1 hour and will commence at 4:00PM EST / 9:00 PM CET on Saturday, November 25th, 2023.

We are announcing the planned end-of-life (EOL) of Windows Server 2016 Image Family for use as Frame workload VMs across all supported infrastructure platforms.
This process will happen in two phases:

  1. October 19, 2023 – Customers will no longer be able to create new Accounts using the Windows Server 2016 Image Family. Existing Accounts using Windows Server 2016 will be unaffected and customers will continue to be supported.
  2. March 31, 2024 – Accounts using the Windows Server 2016 Image Family will no longer be supported by Frame and user sessions to these Accounts may be impacted.

We announced at the beginning of June that Frame was spinning out from Nutanix and joining forces with Dizzion (more information can be found here). As part of this process, we are transitioning our support systems from Nutanix to Dizzion. We will be sending an email from ProvisioningCenter@dizzion.com with the subject of “Dizzion Control Center: New User Registration” prior to August 7, 2023, asking you to complete the setup of your new Dizzion support account.

Microsoft has announced the upcoming retirement of their legacy NV and NV_Promo series instance types on August 31, 2023. These instance types were originally released on December 1, 2016 with Frame being the first DaaS solution on the market to support these instances at their launch. These instances all leverage NVIDIA Tesla M60 GPUs (Maxwell Architecture).

As a result, customers with Frame Accounts deployed on Microsoft Azure will no longer be able to use the following instance types after August 31, 2023:

  • Pro 56GB (Standard_NV6)
  • Pro 224GB (Standard_NV24)

Frame customers utilizing these instance types are advised to migrate to one of the more modern NVIDIA or AMD instance types that are recommended by Microsoft as soon as possible to avoid user impact.