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Billing

Overview​

The Billing page in the Frame Admin Console provides Customer Administrators with a detailed view of their subscription and entitlement information. This feature improves transparency and allows you to self-serve your billing inquiries without needing to contact support.

Billing Page

To access your billing details, simply log in to the Frame Admin Console and select Billing from left-hand menu, under your Customer entity.

note

Only users with Customer Administrator privileges will be able to view this section.

Subscription Details​

Each subscription row includes the following fields:

  • Subscription ID: Unique identifier for the subscription (e.g., CN100130-1)
  • Billing Model: Indicates whether the subscription is Pre-Paid or Pay-Go
  • Sales Channel: Displays the sales channel, if applicable (e.g., CDW)
  • Term (Months): Total length of the subscription agreement
  • Renewal Date: The date the subscription will automatically renew
  • Status: Current status of the subscription (e.g., Active, In Progress, Inactive)

Clicking on a subscription expands the row to display the associated entitlements.

Entitlement Details​

Each entitlement includes:

  • Line Number: Numbered identifier for each product line
  • Product Name: The name or SKU of the subscribed product
  • Quantity: The number of units purchased
  • Service Type: Category of service
  • Consumption Model: Billing unit type (e.g., Per User, Per VM)
  • Start Date: When entitlement usage begins
  • End Date: When entitlement usage ends

Troubleshooting​

If you have any questions about your billing details, contact our billing team at billing@dizzion.com.

For technical support accessing the Billing page or navigating the Frame Admin Console, please submit a support ticket, and our team will be happy to assist you.